Shipping & Returns Policy

Effective Date: October 28, 2025
Website: https://mudiy.shop
Email: gzghx0203@gmail.com
WhatsApp: ccm990011@163.com

1. Shipping Policy

1.1 Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.
During high-demand seasons, holidays, or new product launches, processing times may be slightly extended.

We will notify you by email if there is any significant delay in shipping.

1.2 Shipping Methods & Delivery Time

We offer worldwide shipping using reliable international couriers such as DHL, YunExpress, 4PX, China Post, or local postal services.

Estimated delivery time:

United States: 7–15 business days
Europe: 7–20 business days
Asia: 5–12 business days
Other regions: 10–25 business days

⚠️ Delivery times are estimates and may vary due to customs inspections, carrier delays, or local public holidays.

1.3 Shipping Fees

Shipping costs are calculated at checkout based on the destination, order weight, and shipping method selected.
We occasionally offer free shipping promotions, which will be clearly stated on product or checkout pages.

1.4 Tracking Information

Once your order has been shipped, you will receive a tracking number via email.
You can track your package on our Order Tracking page or directly on the carrier’s website.

1.5 Customs, Duties, and Taxes

International orders may be subject to customs fees, import taxes, or duties imposed by your local government.
These charges are not included in the product price or shipping fee and must be paid by the customer.
We are not responsible for delays or costs caused by customs processing.

1.6 Undeliverable Packages

If a package is returned to us due to an incorrect or incomplete address, or if the customer fails to claim it from customs, the customer will be responsible for reshipping costs or any related fees.

2. Return & Exchange Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return or exchange it under the following conditions:

2.1 Eligibility for Returns

To qualify for a return or exchange:

Items must be unused, unworn, and in original packaging.
Returns must be initiated within 30 days of receiving your order.
Proof of purchase (order number or receipt) must be provided.

Certain products cannot be returned, including:

Custom-made or personalized items.
Clearance or final sale items.
Opened or used DIY materials that cannot be restocked for hygiene or quality reasons.

2.2 Return Process

To start a return, please contact us at gzghx0203@gmail.com with the following details:

Order number
Product name and reason for return
Photo of the product (if applicable)

We will review your request and provide the return shipping address and instructions.
Please do not return any items without prior authorization.

2.3 Return Shipping Costs

Customers are responsible for the return shipping costs unless the item is defective or we sent the wrong product.
We recommend using a trackable shipping service to ensure safe return delivery.
Shipping fees paid at the time of purchase are non-refundable.

2.4 Refunds

Once your returned item is received and inspected, we will notify you by email of the refund status.
Approved refunds will be issued to your original payment method within 7–10 business days.

Please note: Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

2.5 Exchanges

If you wish to exchange an item for a different size, color, or type, please indicate it in your return request.
We will confirm product availability and provide exchange instructions.

3. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect:

Contact us within 7 days of delivery.
Provide photos of the damaged product and packaging.
We will send a replacement or issue a full refund at no additional cost.

We reserve the right to request return of the defective item before replacement or refund is issued.

4. Cancellation Policy

Orders can be canceled within 12 hours of placement before they are processed or shipped.
Once the order has been shipped, cancellations are no longer possible.
To request a cancellation, please email gzghx0203@gmail.com as soon as possible.

5. Contact Information

If you have questions about shipping, returns, or refunds, please contact us at:

📧 Email: gzghx0203@gmail.com
💬 WhatsApp: ccm990011@163.com
🌐 Website: https://mudiy.shop